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Terms of service

Company Name: Salesnest LTD
Registered Address: 65 Clifton Street, London, Greater London, England, EC2A 4JE
Company Number: 15673971
Jurisdiction: United Kingdom

These Terms of Service (“Terms”) govern your use of the software-as-a-service platform provided by Salesnest LTD (“Salesnest”, “we”, “us”, or “our”). By accessing or using our services, you (“you”, “your”, or “Customer”) agree to be legally bound by these Terms. If you do not agree with them, do not use our services.

1. Definitions

  • “Service” refers to the SaaS platform, tools, and associated websites provided by Salesnest.
  • “User” refers to any individual authorized by the Customer to use the Service.
  • “Customer Data” means all content, data, and information submitted by the Customer or Users to the Service.

2. Account and Access

2.1 Registration
To access the Service, you must create an account. You agree to provide accurate and complete information and to keep this information updated.

2.2 User Responsibility
You are responsible for all activity under your account. You must keep your login credentials secure and not share them with unauthorized parties.

2.3 Authorised Users
You may authorize your employees, contractors, or agents to use the Service on your behalf. You are responsible for their actions in connection with the Service.

3. Use of Service

3.1 Right to Use
We grant you a non-exclusive, non-transferable, revocable right to use the Service in accordance with these Terms and your selected subscription plan.

3.2 Restrictions
You agree not to:

  • Reverse-engineer, decompile, or attempt to access source code
  • Use the Service to violate laws or third-party rights
  • Interfere with the integrity, performance, or security of the Service
  • Resell or sublicense the Service unless explicitly allowed

3.3 Service Availability
We aim for 99.9% uptime but do not guarantee uninterrupted availability. Planned maintenance will be communicated in advance when possible.

4. Subscription, Billing, and Payment

4.1 Subscription Plans
Access to the Service requires a subscription, which may be monthly, annually, or custom (as agreed in writing). Plan features and limitations are described on our website or provided directly to you.

4.2 Fees
Fees are billed in advance, based on your selected plan. All prices exclude VAT and applicable taxes unless stated otherwise.

4.3 Payment Method
You must provide a valid payment method. If payment fails, your access to the Service may be suspended until payment is made.

4.4 Auto-Renewal
Subscriptions automatically renew unless canceled before the next billing cycle. You may cancel at any time through your account dashboard.

4.5 Refund Policy
Refunds are not offered except where required by law. Free trials may be available to test the Service.

5. Data Ownership and Privacy

5.1 Data Ownership
You retain all rights, title, and interest in and to the Customer Data. We do not claim ownership over your data.

5.2 Data Processing
We process personal data in accordance with the UK GDPR and our Privacy Policy, which forms part of these Terms. By using the Service, you consent to such processing.

5.3 Security
We implement industry-standard security measures, including encryption and access controls. However, no system is 100% secure, and we cannot guarantee absolute security.

5.4 Data Backup and Retention
We maintain backups, but we recommend that you regularly export your data. Upon termination, we may delete your data after a reasonable period.

6. Intellectual Property

6.1 Our IP
All intellectual property rights in the Service, including software, designs, trademarks, and content (except Customer Data), remain with Salesnest LTD.

6.2 Feedback
Any feedback, ideas, or suggestions you provide may be used by us without restriction or compensation.

7. Acceptable Use Policy

You agree not to use the Service to:

  • Send spam or unsolicited messages
  • Upload malicious code, files, or viruses
  • Promote violence, discrimination, or illegal activity
  • Infringe on the intellectual property rights of others

Violations may result in suspension or termination of your account.

8. Third-Party Services

The Service may integrate with third-party tools or APIs. We are not responsible for third-party services or their terms. You are responsible for reviewing and accepting their terms independently.

9. Term and Termination

9.1 Term
These Terms apply from the moment you use the Service and continue until your subscription ends or your account is terminated.

9.2 Termination by You
You may cancel your subscription at any time. No refunds will be provided for unused time unless required by law.

9.3 Termination by Us
We may terminate your access if you violate these Terms, fail to pay fees, or engage in harmful activity. We will notify you unless immediate action is required.

9.4 Effect of Termination
Upon termination:

  • Access to the Service is revoked
  • Your data may be deleted after 30 days
  • Outstanding fees remain payable

10. Disclaimers

The Service is provided “as is” without warranties of any kind, express or implied. We disclaim all warranties including:

  • Fitness for a particular purpose
  • Non-infringement
  • Reliability, timeliness, accuracy

11. Limitation of Liability

To the maximum extent permitted by UK law:

  • We are not liable for indirect, incidental, or consequential damages
  • We are not liable for any loss of data, profits, or business opportunities

12. Indemnification

You agree to indemnify and hold harmless Salesnest LTD and its directors, officers, and employees from any claims, damages, or legal expenses arising from:

  • Your use of the Service
  • Your violation of these Terms or applicable laws
  • Your infringement of third-party rights

13. Changes to Terms

We may revise these Terms at any time. If changes are material, we will notify you via email or through the Service. Continued use after changes means you accept the revised Terms.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Contact Information

If you have any questions or concerns about these Terms, contact us at:

Salesnest LTD
📍 65 Clifton Street, London, Greater London, England, EC2A 4JE
📧 [support@swoopai.app]