Refund and Returns Policy

At SwoopAI, we strive to deliver value and satisfaction with our software-as-a-service platform. Please read our refund policy carefully before purchasing or subscribing.

1. Subscription Plans

SwoopAI operates on a subscription basis. By subscribing, you agree to recurring billing unless cancelled before the next billing cycle.

Monthly Subscriptions:

You may cancel your subscription at any time.
We do not offer refunds for partial months or unused time.
If you forgot to cancel your subscription, and you wish to receive a refund, please reach out to us at: support@swoopai.app

2. Free Trials

If your plan includes a free trial, you won’t be charged until the trial period ends. To avoid charges, cancel before the trial expires.

3. Enterprise Plans

Custom or enterprise-level agreements may include tailored refund terms. Please refer to your contract or contact your account manager for details.

4. Billing Errors

If you believe there has been a billing error (e.g., duplicate charge), contact us within 14 days of the charge. We’ll investigate and issue a refund if appropriate.

5. Exceptional Circumstances

In rare cases, we may issue refunds beyond the standard terms at our sole discretion. These will be considered on a case-by-case basis.

6. How to Request a Refund

To request a refund or report a billing issue, please contact us at:
support@swoopai.app
Please include your account email and relevant billing information for faster resolution.